Energy Assistance Programs

Klickitat PUD customer service staff will work with customers to help customers receive energy assistance, establish reasonable payment arrangement or agree to a budget payment plan. Klickitat PUD reminds customers the time to seek assistance and arrangements is before disconnect. Contact KPUD customer service or call 800–548-8357 or 800–548-8358 to discuss options. SmartHub can also be used. View all billing and payment options.

Washington Gorge Action program logoWashington Gorge Action Programs (WAGAP)

Klickitat PUD partners with WAGAP to help customers in need of energy assistance. WAGAP administers both Low Income Home Energy Assistance Program (LIHEAP) and State Home Energy Assistance Program (SHEAP) to provide energy assistance directly to Klickitat PUD on behalf of eligible customers. WAGAP will process your application for the programs above in the order calls are received. They can be reached at 509–773-6834 or 509–493-2662.

LIHEAP and SHEAP are intended to help low-income households with their home energy needs. LIHEAP applicants are required to choose between energy assistance options including oil, natural gas, propane or electric. WAGAP has assistance available for emergencies to avoid disconnect, regardless of income.

Low-Income Elderly Discounts

Klickitat PUD offers multiple low-income discounts to qualified low-income seniors, 62 years of age or older. Discounts range from $10 per month to the basic fee, depending on annual household income. This program runs from December to May and is reviewed and approved annually. To make an appointment, contact Klickitat County Senior Services at 509–773-3757 or 509–493-3068.

Learn More About Low Income Home Energy Assistance Program (LIHEAP):

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Payment Arrangements

While customers are still obligated to pay for electricity they consume, KPUD will be as flexible and as reasonable as possible with payment arrangements to minimize customer impact.  Payment arrangements can be made directly with customer service and will be handled case-by-case depending on the account status and payment arrangement history. Contact KPUD customer service here or give them a call at 800–548-8357 or 800–548-8358.

Budget Payment Plan

The budget payment plan averages your monthly bills so you pay the same amount each month.  It is recommended you have a zero balance and 1‑year of service at the location prior to establishing a budget plan.  If you go off the budget plan, close your account or move to another address, the balance becomes due immediately. Contact KPUD customer service here or give them a call at 800–548-8357 or 800–548-8358.

Give back to your community

Operation Warm Heart

Two stick figures with a blue heart between them, surrounded by the words Operation Warm Heart in bold text.

Klickitat PUD’s Operation Warm Heart is a year-round program that is available for qualified customers regardless of income. Customer must demonstrate they are experiencing a temporary financial hardship based on factors beyond their control. Customers with long-term poor credit history may not qualify. A consistent effort to make payments is important. Customer must have 1‑year of service, prior to seeking assistance. Except in an emergency situation, OWH funds are for 1‑time distribution. Customer may be required to match pledge amount and pledge shall not exceed $500. Contact KPUD customer service at 800–548-8357 or 800–548-8358 to request and submit an application or contact us online.

If you want to give to those in need – consider Operation Warm Heart. You can round up your bill or choose a dollar amount to give to those who need help paying their bill. At your request, customer service can set it up for you. Call 800–548-8357 or 800–548-8358 or contact us online.