Advanced Metering Infrastructure (AMI)

Diagram illustrating AMI system with arrows and labels.

The energy landscape is changing, and so are customer expectations.

With Advanced Metering Infrastructure (AMI), customers are able to monitor and manage energy usage in real time using the SmartHub portal. KPUD also has an increased ability to improve the safety, reliability, and efficiency of energy delivery for all our customers.

Although advanced electronic technology has become the norm in many aspects of our daily lives, we understand advanced meters are new to customers of Klickitat PUD. Hopefully, the information provided here will help answer any questions you may have.

Advanced Metering Infrastructure Supports:

Customer Empowerment

Through Klickitat PUD’s SmartHub customers can access a variety of tools such as charts and graphs that will improve understanding about their energy usage. Customers will be able to view usage in real-time from anywhere where they have internet access and will have an option to enroll and received usage notifications and alerts as desired.

Faster Response

Improved meter communication notifies KPUD of outages immediately, resulting in faster response and restoration. Daily reads identify service issues faster, so they do not compound over multiple months.

Real-Time Service

Customer service will have more information available to reference when questions arise. Customer service will also be able to request on-demand meter reads, perform disconnects and reconnects, all of which reduces customer wait time and increases cost efficiency of service work.

Enhanced Privacy

Meter reads and some service work can be completed remotely, so KPUD will no longer have to enter your property monthly. The PUD will still need occasional access for maintenance.

Frequently Asked Questions About Advanced Meters

Straight Talk Articles by Rodger Nichols & Jim Smith

In this series, we took a closer look at Advanced Metering Infrastructure (AMI) and how it fits in as part of our five-point plan to deal with the rising electrical demand that continues to send costs higher.

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PART ONE

Change is coming to Klickitat PUD [PDF]

PART TWO

Where is the load growth coming from? [PDF]

PART THREE

Why replacing power sources is difficult [PDF]

PART FOUR

KPUD’s 5‑part plan [PDF]

PART FIVE

What is AMI and what does it mean to me? [PDF]

PART SIX

More ways AMI benefits our customers [PDF]

PART SEVEN

Responding to your concerns [PDF]