The energy landscape is changing, and so are customer expectations.
With Advanced Metering Infrastructure (AMI), customers are able to monitor and manage energy usage in real time using the SmartHub portal. KPUD also has an increased ability to improve the safety, reliability, and efficiency of energy delivery for all our customers.
Although advanced electronic technology has become the norm in many aspects of our daily lives, we understand advanced meters are new to customers of Klickitat PUD. Hopefully, the information provided here will help answer any questions you may have.
Advanced Metering Infrastructure Supports:
Customer Empowerment
Through Klickitat PUD’s SmartHub customers can access a variety of tools such as charts and graphs that will improve understanding about their energy usage. Customers will be able to view usage in real-time from anywhere where they have internet access and will have an option to enroll and received usage notifications and alerts as desired.
Faster Response
Improved meter communication notifies KPUD of outages immediately, resulting in faster response and restoration. Daily reads identify service issues faster, so they do not compound over multiple months.
Real-Time Service
Customer service will have more information available to reference when questions arise. Customer service will also be able to request on-demand meter reads, perform disconnects and reconnects, all of which reduces customer wait time and increases cost efficiency of service work.
Enhanced Privacy
Meter reads and some service work can be completed remotely, so KPUD will no longer have to enter your property monthly. The PUD will still need occasional access for maintenance.
Important Downloads
Frequently Asked Questions About Advanced Meters
Straight Talk Articles by Rodger Nichols & Jim Smith
In this series, we took a closer look at Advanced Metering Infrastructure (AMI) and how it fits in as part of our five-point plan to deal with the rising electrical demand that continues to send costs higher.
