Customer Policies Policy Bulletin Number 7 Credit Sales, Collections/Charges and Adjustments – 7/25/23 Policy Bulletin Number 18 Customer Service Policy for Water Services, 5/28/24 Policy Bulletin Number 21 Customer Service Policy for Electric – 7/11/23 Policy Bulletin Number 25 Net Metering – 9/22/20 Policy Bulletin Number 51 Customer Data Privacy Policy – 1/9/24 Policy Bulletin Number 16 Line Extensions – 3/14/23 Policy Bulletin Number 19 Customer Service Policy for Wastewater – 5/28/24 Policy Bulletin Number 21A Customer Side Repair Policy – 5/5/23 Policy Bulletin Number 43 Electrical Interconnections Requirements – 3/21/24 Need more information? We’re here to help! Frequently Asked Questions