Services & Rates

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Payment & Billing Options

Klick­i­tat PUD offers cus­tomers a vari­ety of options for pay­ing month­ly bills, so you’re free to choose what best fits your lifestyle. Cus­tomers can pay with cash, check, or card in per­son, via SmartHub online or in the app, by phone 24/7, and more.

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Customer Policies

Electric Rates

Water/Wastewater Rates

Outdoor Lighting

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New Construction

What to expect when installing New Res­i­den­tial pow­er to your prop­er­ty.

Res­i­den­tial Ser­vice is defined as a sin­gle phase ser­vice installed for a cus­tomer and used for non-com­mer­cial pur­pos­es. Ser­vices that fall under this sec­tion include homes, out­build­ings, wells, tem­po­rary con­struc­tion ser­vices, and oth­er non-com­mer­cial sin­gle phase instal­la­tions.

First; You will need to com­plete the Cus­tomer Infor­ma­tion Form KPUD Ser­vice Appli­ca­tion [PDF] then to expe­dite your instal­la­tion process please have this pre­lim­i­nary infor­ma­tion avail­able when you sched­ule your appoint­ment. 

  • KPUD Res­i­den­tial Ser­vice Specs [PDF]
  • Do you want sin­gle phase or three phase? Three phase instal­la­tions do not qual­i­fy under Res­i­den­tial Ser­vice.
  • When are you hop­ing to have the pow­er installed by?

Next you will need to call the Klick­i­tat PUD Engi­neer­ing Depart­ment to sched­ule an appoint­ment with one of our engi­neers to come out and meet you for a site vis­it. These appoint­ments typ­i­cal­ly take about an hour and they are a very impor­tant part of our instal­la­tion process. You play a very essen­tial role in this process and it is imper­a­tive that you par­tic­i­pate in the appoint­ment.

After your site vis­it the Engi­neer will design your job and cre­ate an esti­mate. The quote let­ter will be mailed out to you along with a list of require­ments that all need to be com­plet­ed pri­or to hav­ing your job sched­uled. Basic Infor­ma­tion for Installing New Pow­er [PDF]; Cus­tomer Ser­vice Pol­i­cy [PDF], and Line Exten­sion Pol­i­cy [PDF].

New Ser­vice Check­list

What to expect when installing new pow­er to your prop­er­ty.

First; You will need to com­plete the Cus­tomer Infor­ma­tion Form KPUD Ser­vice Appli­ca­tion [PDF] then to expe­dite your instal­la­tion process please have this pre­lim­i­nary infor­ma­tion avail­able when you sched­ule your appoint­ment.

  • What type of con­struc­tion are you plan­ning?
  • Are you installing an Over­head (OH) or Under­ground (UG) ser­vice?
  • What size or amper­age rat­ing is the meter base are you plan­ning on installing? Here are a few exam­ples.
  • Do you want sin­gle phase or three phase pow­er installed? All three phase ser­vice instal­la­tions fall under this sec­tion.
  • When are you hop­ing to have the pow­er installed by?

Next you will need to call the Klick­i­tat PUD Engi­neer­ing Depart­ment to sched­ule an appoint­ment with one of our engi­neers to come out and meet you for a site vis­it. These appoint­ments typ­i­cal­ly take about an hour and they are a very impor­tant part of our instal­la­tion process. You play a very essen­tial role in this process and it is imper­a­tive that you par­tic­i­pate in the appoint­ment.

After your site vis­it the Engi­neer will design your job and cre­ate an esti­mate. The quote let­ter will be mailed out to you along with a list of require­ments that all need to be com­plet­ed pri­or to hav­ing your job sched­uled. Basic Infor­ma­tion for Installing New Pow­er [PDF]Cus­tomer Ser­vice Pol­i­cy [PDF]; and Line Exten­sion Pol­i­cy [PDF].

New Ser­vice Check­list [PDF]

What to expect when installing new pow­er to your new devel­op­ment.

First; You will need to com­plete the Infor­ma­tion Form KPUD Ser­vice Appli­ca­tion [PDF] then to expe­dite your instal­la­tion process please have this pre­lim­i­nary infor­ma­tion avail­able when you sched­ule your appoint­ment.

  • Where is your devel­op­ment locat­ed?
  • How many lots are you look­ing to feed?
  • Are you plan­ning to coor­di­nate the instal­la­tion of oth­er util­i­ties?
  • When are you hop­ing to have the pow­er installed by?

Next you will need to call the Klick­i­tat PUD Engi­neer­ing Depart­ment to sched­ule an appoint­ment with one of our engi­neers to come out and meet you for a site vis­it. These appoint­ments typ­i­cal­ly take about an hour and they are a very impor­tant part of our instal­la­tion process. You will need to bring a copy of the site devel­op­ment plan to the meet­ing.

  • Please con­tact Engi­neer­ing online or call us at 509–773-7612 for ques­tions or appoint­ments.
  • After your site vis­it the Engi­neer will design your job and cre­ate an esti­mate. The quote let­ter will be mailed out to you along with a list of require­ments that all need to be com­plet­ed pri­or to hav­ing your job sched­uled. Cus­tomer Ser­vice Pol­i­cy [PDF].
  • Required ease­ments, must be signed, nota­rized, and returned to KPUD
  • Your quot­ed pay­ment must be received by KPUD

For requests greater than 1,000 aver­age kW and peak between 2,500 kW and 5,000 kW please con­tact Engi­neer­ing online or call Engi­neer­ing Sup­port at 509–773-7612 for ques­tions or appoint­ments.

For requests where peak is greater than 5,000 kW please call Pow­er Man­age­ment at 509–773-7603

Need more information? We’re here to help!

Customer Generation

KPUD is proud to offer a net meter­ing pro­gram for Cus­tomer-Gen­er­a­tors (own­ers of solar and oth­er eli­gi­ble renew­able resources) that allows the off­set of ener­gy con­sump­tion and pos­si­bly “store” the pow­er pro­duced for future use, if the amount gen­er­at­ed is more than is need­ed at that time.

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Energy Assistance Programs

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Klick­i­tat PUD cus­tomer ser­vice staff will work with cus­tomers to help cus­tomers receive ener­gy assis­tance, estab­lish rea­son­able pay­ment arrange­ments, or agree to a bud­get pay­ment plan.

Remem­ber, the time to seek assis­tance and arrange­ments is before dis­con­nect. Con­tact PUD cus­tomer ser­vice dis­cuss options at 800–548-8357 or 800–548-8358.