Outage Center
Power outages occur for many reasons – especially when you have 1,600 miles of power line and most of it is exposed to the weather. In our service territory, most outages can be attributed to weather (snow, ice, wind, and lightning), overloaded fuses and other fuse problems, hardware problems, trees, underground cable failure, and animals. If you experience an outage, stay calm and notify the PUD.
Current Outages
CenturyLink Phone and Internet Outage
Report Outages By Phone
Goldendale Office
509–773-5891
800–548-8357
White Salmon Office
509–493-2255
800–548-8358
Surge Protection

Homes today are in more need of whole-house surge protection than before. Due to advanced electronics, appliances, heating, lighting, and high-tech entertainment centers, the average home has a huge investment in electronic equipment. AC (alternating current) surges are not caused by lightning only.
Homes today are in more need of whole house surge protection than before. Due to the advanced electronics, appliances, heating, lighting and high-tech entertainment centers, the average home has a huge investment in electronic equipment. AC (alternating current) surges are not caused by lightning only.

Drone Technology
In 2019, Klickitat PUD adopted the use of unmanned aerial systems—more commonly known as drones—as part of a proactive maintenance program. Drones are used for infrastructure and rights-of-way inspections and outage response. They help reduce risks, control costs, increase efficiency and improve the overall reliability of our system.
A Helpful View:
KPUD flies drones to help crews identify issues quickly
In 2019, Klickitat PUD adopted the use of unmanned aerial systems—more commonly known as drones—as part of a proactive maintenance program. Drones are used for infrastructure and rights-of-way inspections and outage response. They help reduce risks, control costs, increase efficiency and improve the overall reliability of our system.
KPUD pilots work year-round throughout our service territory, responding to outages and inspecting the critical infrastructures that provide power, water and sewer services to our customers. Inspections take place in rural and incorporated areas.
The PUD attempts to notify customers who may be affected by scheduled operations. However, many assessments are time-sensitive, and notifications cannot always be completed. In incorporated areas, KPUD also notifies the governing authority. Keep in mind that if KPUD does not have an accurate phone number on file, we are not able to contact those customers.
KPUD’s drone pilots are certified under the Federal Aviation Administration’s Part 107 Small UAS pilot program. The rigorous safety qualifications include more than 15 hours of flight training and flight evaluations. All pilots must follow KPUD procedures for the operation of drones. Seven members of the KPUD engineering staff are FAA-certified for drone operation.
KPUD’s distribution and transmission infrastructure is comprised of more than 30,300 poles and 2,200 miles of line, in sometimes remote and difficult-to-access areas. The remote locations of many of these lines and the size of the structures make it challenging to get close inspections of the critical hardware from the ground.
Drones allow operators to quickly obtain close-up, high resolution images of each structure from many different vantage points. These images are reviewed in the field and by engineering staff back in the office, where more time is spent on each image. If deficiencies are found, they are prioritized based on severity, and the work is scheduled for repair or replacement.
KPUD proactively carries out vegetation management along power line rights-of-way. Drones have proven to be a valuable asset when inspecting ROW. As part of our normal infrastructure inspection process, we identify vegetation encroachment issues. Imagery is collected, then locations are identified and prioritized for treatment.
We also use drones in our scheduled cycle trimming program. KPUD collects imagery for areas that are scheduled for treatment. Once treatment has occurred, we can recheck the ROW to confirm treatment has been completed.
During storm outages, crews often must walk or snowshoe along power lines to find the exact location of damage to repair it. By using drones, the flight crew can access these same remote areas more safely.
Staff can avoid potential injury during storms or in rugged terrain by accessing and inspecting infrastructure with a drone. The operator can send detailed information to the office so warehouse staff can pull the proper materials. Field crews can be dispatched to the exact location of the problem to make the necessary repairs.
By doing this, KPUD can more quickly identify the cause, repair the issue and restore power to customers.
Not only does the program provide cost savings, it also provides more detailed data for line crews to use. Drone operators are involved with vegetation management and help plan for line extensions in timbered areas.
Additionally, we have deployed drones to help locate underground water leaks in KPUD-owned water systems. Data is used to provide visual aids to crews. This allows them to discuss where work needs to be completed without going to a remote site.
KPUD’s drone inspection team will continue mitigating risk and improving efficiency and reliability in day-to-day operations. Staff is using the technology to proactively assess KPUD systems and implement work plans.

Yard Lights & Street Lights
There are a few options for KPUD-installed outdoor/yard lighting. The requirements are that the lights can only be installed on a KPUD pole, must be installed prior to the meter, and you must sign a 10-year lighting contract. If you have a location in mind that fits your needs and our requirements, then please contact one of our Klickitat PUD engineers and we will be happy to get the process started for you.
Street light contracts are already in place in some cities. However, if a city would like to look into the option of city-contracted street lights, please contact the KPUD Engineering Department for details. Contracts vary by city and types of lights installed.
Availability
Applicable to service for street lighting systems, including street lighting, signal systems and roadway and park lighting for a term of not less than ten years.
Rate
The rates of this service consist of a flat dollar per month figure.
|
Additional Street Lights — Any additional street lights requested will be billed at the standard rate. The PUD will determine the necessary improvements and install them as part of the basic rate. Anything extra (underground, steel or ornamental standards, or ornamental lights) will be paid for as aid-in-construction contribution prior to installation of the light. Glenwood Induction Lights are under a 20 year contract and future Glenwood Street light addition rates are to be determined by engineering.
Area Lighting — Whenever a customer desires to have a light installed at his house or place of business the monthly charge is to be paid by the customer directly, the PUD will furnish and install the light fixture, associated equipment, and one (1) span of overhead street wire or photo cell.
Should a pole, relay, underground wire, transformer or any additional facilities be necessary, these facilities will be supplied and installed by the PUD at the expense of the customer who desires the light.
The customer will be required to sign a ten (10) year contract covering the monthly charge for the light. This monthly charge will be in accordance with the PUD rate schedule that may be adjusted from time to time by action of the Board of Commissioners of the PUD.
The rates of this service consist of a flat dollar per month figure.
Bingen and White Salmon Street Lights (TIB) — Installed as of 11/01/17
- LED 50 Watt (100 W equivalent) $ 9.51/month/ fixture
- LED 85 Watt (200 W equivalent) $10.79/month/ fixture
Bingen and White Salmon Street Lights (Non-TIB) — Installed after 11/01/17
- LED 50 Watt (100 W equivalent) $15.95/month/ fixture
- LED 85 Watt (200 W equivalent) $18.58/month/ fixture
Goldendale Street Lights — Installed as of or after 11/01/17
- LED 50 Watt (100 W equivalent) $ 1.94/month/ fixture
- LED 85 Watt (200 W equivalent) $ 3.30/month/ fixture
City of Goldendale will be billed directly for all operating, maintenance and replacement costs, plus applicable overhead and administration costs associated with these lights existing in the future.
Transportation Improvement Board (TIB) Grants
Goldendale, Bingen and White Salmon applied for and received grants focused on energy savings and covered the costs of the new lighting fixtures including installation. KPUD and City officials evaluated lighting and installation options, and selected common fixtures that are compliant with the latest dark-sky standards for LED lighting.
Effective — The rates on this schedule are effective on bills issued after January 1, 2024.