Outages & Safety

Outage Center

Pow­er out­ages occur for many rea­sons – espe­cial­ly when you have 1,600 miles of pow­er line and most of it is exposed to the weath­er. In our ser­vice ter­ri­to­ry, most out­ages can be attrib­uted to weath­er (snow, ice, wind, and light­ning), over­loaded fus­es and oth­er fuse prob­lems, hard­ware prob­lems, trees, under­ground cable fail­ure, and ani­mals. If you expe­ri­ence an out­age, stay calm and noti­fy the PUD.

View Live Out­age Map

Current Outages

Cen­tu­ryLink Phone and Inter­net Out­age

Cen­tu­rylink is expe­ri­enc­ing a wide­spread out­age, so KPUD phones and inter­net are cur­rent­ly down. We are not able to take any calls or process any pay­ments, includ­ing SmartHub, at this time. Cen­tu­ryLink pro­vid­ed and ETR of 5:30PM. To report a pow­er out­age or emer­gency water-waste­water issue please call (800) 548‑8357 and the answer­ing ser­vice will be able to dis­patch crews. We appre­ci­ate your patience and under­stand­ing.

Report Outages By Phone

Goldendale Office
509–773-5891
800–548-8357

White Salmon Office
509–493-2255
800–548-8358

A person with glasses is looking at a smartphone
SmartHub logo

Report Outages Online

If your wire­less ser­vice is work­ing dur­ing an out­age, uti­liz­ing the SmartHub por­tal on our web­site or the app from Google Play or the Apple App Store will allow you to report an out­age from wher­ev­er you are.

Electrical Safety

From downed pow­er lines to light­ning storms, we’re all aware we should be care­ful. But do we always know how to stay safe in these sit­u­a­tions? Plus, there are dan­gers hid­den in things as sim­ple as fly­ing a kite, releas­ing mylar bal­loons, or using a hair dry­er. There’s a lot to learn!

Maintaining Safe Conditions

Know what’s below, call 811 before you dig.

Call Before You Dig

A person uses a red chainsaw to cut a fallen tree.

Tree Trimming

A drinking fountain with flowing water.

Clean Drinking Water

Surge Protection

A vast cloudy sky with a vivid lightning bolt over rural fields.

Homes today are in more need of whole-house surge pro­tec­tion than before. Due to advanced elec­tron­ics, appli­ances, heat­ing, light­ing, and high-tech enter­tain­ment cen­ters, the aver­age home has a huge invest­ment in elec­tron­ic equip­ment. AC (alter­nat­ing cur­rent) surges are not caused by light­ning only.

Homes today are in more need of whole house surge pro­tec­tion than before. Due to the advanced elec­tron­ics, appli­ances, heat­ing, light­ing and high-tech enter­tain­ment cen­ters, the aver­age home has a huge invest­ment in elec­tron­ic equip­ment. AC (alter­nat­ing cur­rent) surges are not caused by light­ning only.

A snow-covered landscape with power lines stretches between dense evergreen trees, creating a serene and quiet winter forest scene.

Drone Technology

In 2019, Klick­i­tat PUD adopt­ed the use of unmanned aer­i­al systems—more com­mon­ly known as drones—as part of a proac­tive main­te­nance pro­gram. Drones are used for infra­struc­ture and rights-of-way inspec­tions and out­age response. They help reduce risks, con­trol costs, increase effi­cien­cy and improve the over­all reli­a­bil­i­ty of our sys­tem.

A Help­ful View:
KPUD flies drones to help crews iden­ti­fy issues quick­ly

In 2019, Klick­i­tat PUD adopt­ed the use of unmanned aer­i­al systems—more com­mon­ly known as drones—as part of a proac­tive main­te­nance pro­gram. Drones are used for infra­struc­ture and rights-of-way inspec­tions and out­age response. They help reduce risks, con­trol costs, increase effi­cien­cy and improve the over­all reli­a­bil­i­ty of our sys­tem.

KPUD pilots work year-round through­out our ser­vice ter­ri­to­ry, respond­ing to out­ages and inspect­ing the crit­i­cal infra­struc­tures that pro­vide pow­er, water and sew­er ser­vices to our cus­tomers. Inspec­tions take place in rur­al and incor­po­rat­ed areas.

The PUD attempts to noti­fy cus­tomers who may be affect­ed by sched­uled oper­a­tions. How­ev­er, many assess­ments are time-sen­si­tive, and noti­fi­ca­tions can­not always be com­plet­ed. In incor­po­rat­ed areas, KPUD also noti­fies the gov­ern­ing author­i­ty. Keep in mind that if KPUD does not have an accu­rate phone num­ber on file, we are not able to con­tact those cus­tomers.

KPUD’s drone pilots are cer­ti­fied under the Fed­er­al Avi­a­tion Administration’s Part 107 Small UAS pilot pro­gram. The rig­or­ous safe­ty qual­i­fi­ca­tions include more than 15 hours of flight train­ing and flight eval­u­a­tions. All pilots must fol­low KPUD pro­ce­dures for the oper­a­tion of drones. Sev­en mem­bers of the KPUD engi­neer­ing staff are FAA-cer­ti­fied for drone oper­a­tion.

KPUD’s dis­tri­b­u­tion and trans­mis­sion infra­struc­ture is com­prised of more than 30,300 poles and 2,200 miles of line, in some­times remote and dif­fi­cult-to-access areas. The remote loca­tions of many of these lines and the size of the struc­tures make it chal­leng­ing to get close inspec­tions of the crit­i­cal hard­ware from the ground.

Drones allow oper­a­tors to quick­ly obtain close-up, high res­o­lu­tion images of each struc­ture from many dif­fer­ent van­tage points. These images are reviewed in the field and by engi­neer­ing staff back in the office, where more time is spent on each image. If defi­cien­cies are found, they are pri­or­i­tized based on sever­i­ty, and the work is sched­uled for repair or replace­ment.

KPUD proac­tive­ly car­ries out veg­e­ta­tion man­age­ment along pow­er line rights-of-way. Drones have proven to be a valu­able asset when inspect­ing ROW. As part of our nor­mal infra­struc­ture inspec­tion process, we iden­ti­fy veg­e­ta­tion encroach­ment issues. Imagery is col­lect­ed, then loca­tions are iden­ti­fied and pri­or­i­tized for treat­ment.

We also use drones in our sched­uled cycle trim­ming pro­gram. KPUD col­lects imagery for areas that are sched­uled for treat­ment. Once treat­ment has occurred, we can recheck the ROW to con­firm treat­ment has been com­plet­ed.

Dur­ing storm out­ages, crews often must walk or snow­shoe along pow­er lines to find the exact loca­tion of dam­age to repair it. By using drones, the flight crew can access these same remote areas more safe­ly.

Staff can avoid poten­tial injury dur­ing storms or in rugged ter­rain by access­ing and inspect­ing infra­struc­ture with a drone. The oper­a­tor can send detailed infor­ma­tion to the office so ware­house staff can pull the prop­er mate­ri­als. Field crews can be dis­patched to the exact loca­tion of the prob­lem to make the nec­es­sary repairs.

By doing this, KPUD can more quick­ly iden­ti­fy the cause, repair the issue and restore pow­er to cus­tomers.

Not only does the pro­gram pro­vide cost sav­ings, it also pro­vides more detailed data for line crews to use. Drone oper­a­tors are involved with veg­e­ta­tion man­age­ment and help plan for line exten­sions in tim­bered areas.

Addi­tion­al­ly, we have deployed drones to help locate under­ground water leaks in KPUD-owned water sys­tems. Data is used to pro­vide visu­al aids to crews. This allows them to dis­cuss where work needs to be com­plet­ed with­out going to a remote site.

KPUD’s drone inspec­tion team will con­tin­ue mit­i­gat­ing risk and improv­ing effi­cien­cy and reli­a­bil­i­ty in day-to-day oper­a­tions. Staff is using the tech­nol­o­gy to proac­tive­ly assess KPUD sys­tems and imple­ment work plans.

Two lineworkers in a cherry picker work on a streetlight.

Yard Lights & Street Lights

There are a few options for KPUD-installed outdoor/yard light­ing. The require­ments are that the lights can only be installed on a KPUD pole, must be installed pri­or to the meter, and you must sign a 10-year light­ing con­tract. If you have a loca­tion in mind that fits your needs and our require­ments, then please con­tact one of our Klick­i­tat PUD engi­neers and we will be hap­py to get the process start­ed for you.

Street light con­tracts are already in place in some cities. How­ev­er, if a city would like to look into the option of city-con­tract­ed street lights, please con­tact the KPUD Engi­neer­ing Depart­ment for details. Con­tracts vary by city and types of lights installed.

Availability

Applic­a­ble to ser­vice for street light­ing sys­tems, includ­ing street light­ing, sig­nal sys­tems and road­way and park light­ing for a term of not less than ten years.

Rate

The rates of this ser­vice con­sist of a flat dol­lar per month fig­ure.

TypeAmount
Mer­cury Vapor Lights
350 W Light$25.88/mo.
Wide Lights
250 W Light$46.25/mo.
400 W Light$52.94/mo
High Pres­sure Sodi­um Lights
(rates based on actu­al O&M costs & usage)
100 W Light$14.87/mo.
200 W Light$24.64/mo.
400 W Light$41.27/mo.
1000 W Light$90.32/mo.
LED Lights
100 W LED/RU (YL equiv­a­lent)$18.97/mo.
100 W LED Street Light$20.24/mo.
200 W LED Street Light$28.55/mo.
LED Park­ing Lot (CH equiv­a­lent)$42.47/mo.
Oth­er 
(rates reflect actu­al light per cus­tomer count)
Klick­i­tat Street Lights$3.27 per month per cus­tomer
Lyle Street Lights$2.85 per month per cus­tomer
Wishram Street Lights$4.57 per month per cus­tomer
Roo­sevelt Street Lights$0.93 per month per cus­tomer
Dalle­sport Street Lights$2.78 per month per cus­tomer
Glen­wood Street Lights$9.06 per month per light

Addi­tion­al Street Lights — Any addi­tion­al street lights request­ed will be billed at the stan­dard rate. The PUD will deter­mine the nec­es­sary improve­ments and install them as part of the basic rate. Any­thing extra (under­ground, steel or orna­men­tal stan­dards, or orna­men­tal lights) will be paid for as aid-in-con­struc­tion con­tri­bu­tion pri­or to instal­la­tion of the light. Glen­wood Induc­tion Lights are under a 20 year con­tract and future Glen­wood Street light addi­tion rates are to be deter­mined by engi­neer­ing.

Area Light­ing — When­ev­er a cus­tomer desires to have a light installed at his house or place of busi­ness the month­ly charge is to be paid by the cus­tomer direct­ly, the PUD will fur­nish and install the light fix­ture, asso­ci­at­ed equip­ment, and one (1) span of over­head street wire or pho­to cell.

Should a pole, relay, under­ground wire, trans­former or any addi­tion­al facil­i­ties be nec­es­sary, these facil­i­ties will be sup­plied and installed by the PUD at the expense of the cus­tomer who desires the light.

The cus­tomer will be required to sign a ten (10) year con­tract cov­er­ing the month­ly charge for the light. This month­ly charge will be in accor­dance with the PUD rate sched­ule that may be adjust­ed from time to time by action of the Board of Com­mis­sion­ers of the PUD.

The rates of this ser­vice con­sist of a flat dol­lar per month fig­ure.

Bin­gen and White Salmon Street Lights (TIB) — Installed as of 11/01/17

  • LED 50 Watt (100 W equiv­a­lent)        $ 9.51/month/ fix­ture
  • LED 85 Watt (200 W equiv­a­lent)        $10.79/month/ fix­ture

Bin­gen and White Salmon Street Lights (Non-TIB) — Installed after 11/01/17

  • LED 50 Watt (100 W equiv­a­lent)        $15.95/month/ fix­ture
  • LED 85 Watt (200 W equiv­a­lent)        $18.58/month/ fix­ture

Gold­en­dale Street Lights — Installed as of or after 11/01/17

  • LED 50 Watt (100 W equiv­a­lent)        $ 1.94/month/ fix­ture
  • LED 85 Watt (200 W equiv­a­lent)        $ 3.30/month/ fix­ture

City of Gold­en­dale will be billed direct­ly for all oper­at­ing, main­te­nance and replace­ment costs, plus applic­a­ble over­head and admin­is­tra­tion costs asso­ci­at­ed with these lights exist­ing in the future.

Transportation Improvement Board (TIB) Grants

Gold­en­dale, Bin­gen and White Salmon applied for and received grants focused on ener­gy sav­ings and cov­ered the costs of the new light­ing fix­tures includ­ing instal­la­tion. KPUD and City offi­cials eval­u­at­ed light­ing and instal­la­tion options, and select­ed com­mon fix­tures that are com­pli­ant with the lat­est dark-sky stan­dards for LED light­ing.

Effec­tive — The rates on this sched­ule are effec­tive on bills issued after Jan­u­ary 1, 2024.